Frequently Asked Questions

We offer a variety of matcha including multiple blends for you to select for your drink, traditional matcha and our signature series.

No, our matcha is not sweet, and we do not add any sweetness to our matcha by default. You can control the sweetness yourself at the time of ordering, and we will sweeten the drink with our house made black sugar syrup.

Please note some drinks from our signature series do have default sweetness - which we still aim to be subtle as standard - such as Earl Grey Matcha, Strawberry Matcha, etc. 

If you’re unsure, please ask our friendly staff to assist you.

Yes, whilst our menu is cold and iced by default, many items can be made hot at 65 degrees should you request it. We also offer Usucha (traditional matcha).

No, we specialise in matcha only. The reason for this is we want to focus as much as we can on the matcha being prepared, and we also believe there are many good quality coffee shops near our location already.

Yes, we have almond milk, and oat milk available as substitutes for dairy milk. We recommend oat milk, as we have found it pairs well with the matcha to create a more integrated mouthfeel experience. In addition, we can also make your matcha made clear (with filtered water) or on coconut water.

The average wait time for drinks is 5-10 minutes, even during peak times. If the wait time exceeds this, we will mention this at the time counter before you place your order. This is due to the fact we hand whisk each matcha drink to order, in an effort to maintain quality and consistency. 

Yes, we offer a limited supply of retail matcha, and are trying our best to keep it stocked up with a good variety and a range of price points to satisfy all needs.

We have a range of matcha to offer that can suit different tastes. A good starting point would be out Coconut Matcha Foam - it is not too sweet and refreshing and is a good entry level matcha.

We can also recommend a standard iced matcha latte, made on any matcha blend of your choice, and you can control the sweetness.

At Ujin, we offer a single cup size of 355 ml (12 oz) for both takeaway and dine-in, across iced and hot drinks.

This decision is intentional. The balance between matcha and milk is highly sensitive, and even small changes in volume can significantly affect flavour, aroma, and texture. By standardising cup size, we are able to maintain precise ratios and consistently deliver the depth, clarity, and quality of flavour that defines our matcha.

No, we do not. All walk-ins are welcome.

No, we do not offer loyalty cards.

Not at present, but we may do so in the future.

No, we do not offer catering.

Our Canberra store is located at Shop 5, 64 Northbourne Ave - corner of Northbourne Ave and Bunda St.

We aren’t currently hiring, though you can submit your resume to us online by email or using our contact us page on our website.